Education

Michigan State University | East Lansing, MI Sept. 2020-May 2024

Bachelor of Arts, Experience Architecture

Bachelor of Arts, Professional and Public Writing

Minors in Museum Studies & Graphic Design

Cumulative GPA: 4.0/4.0; Dean’s List all semesters

Work Experience

Education Assistant & Visitor Services Representative Jul. 2024-Present

Cranbrook Art Museum | Bloomfield Hills, MI

• Led field trips by employing hands-on, inquiry-based teaching methods to connect Detroit contemporary art to 2nd graders from Detroit Public Schools
• Supported the facilitation, set-up, and breakdown of education & family workshops for all ages through informal instruction of art-based activities
• Welcomed and informed 100+ daily visitors about upcoming programs, exhibitions, and wayfinding around historic campus ground

Accessibility Customer Support Specialist Jul. 2024-Present

Macmillan Learning | New York City, NY (Remote)

• Managed the Jira project workflow and WCAG 2.1/2.2 compliance of staff & vendors in remediating 80+ textbook and online courses to create accessible learning materials (PDFs, Word docs, PPTs, EPUBs, image/video descriptions, captions, etc.)
• Resolved & troubleshooted 1,000+ accessibility-related customer requests via Salesforce regarding alternative format textbooks, e-learning products (Achieve & iClicker), assistive technologies, VPAT/ACR documentation, and Title II compliance
• Designed the wireframes and prototyped an accessibility resource hub site for instructors, which was translated into a redesign of the ML Accessibility page
• Wrote, evaluated, and edited accessibility-related customer support articles, internal training documentation, presentations, and social media posts

Digital Accessibility Junior Fellow May 2024-Jul. 2024

Library of Congress | Washington, D.C. (Remote)

• Led staff training initiatives on document accessibility through instructional guides, checklists, and presentations
• Evaluated the accessibility of PowerPoint & Word files, offering Section 508 compliance recommendations
• Created a game to teach staff about authoring meaningful alt text using the library’s image collections

Digital Communications Writer & Graphic Designer Feb. 2023-May 2024

Teach Access | Lansing, MI

• Led training programs and created instructional documents (videos & PDF guides) to teach students about digital accessibility and disability inclusion
• Designed and updated Adobe InDesign documents and WordPress/Figma webpages to advance usability and WCAG 2.1/2.2 accessibility compliance
• Managed daily social media presence (LinkedIn, Instagram, Facebook, & X) by creating social copy and 100+ Canva graphics, increasing total followers by 64%
• Constructed and presented monthly assessments of user engagement and performance using Google Analytics and other built-in social analytics tools

User Experience Designer Oct. 2022-Apr. 2024

The Cube | East Lansing, MI

• Collaborated with teams of 4-8 people to design and build websites for clients on WordPress, Sitecore & Drupal
• Created low-fidelity and high-fidelity wireframes, site maps, user personas, and style guides on Figma
• Developed and conducted usability tests (card sorting and focus groups) with prospective users

Visitor Educator & Interactive Media Designer Aug. 2022- Apr. 2024

MSU Museum & Smithsonian Affiliates | East Lansing, MI

• Wrote, designed, and prototyped the digital learning experience for a student-created mobile game on behalf of a traveling Smithsonian (SITES) exhibition
• Evaluated the visitor learning experience of aforementioned Smithsonian exhibition through intercept interviews, behavioral observations, and surveys
• Facilitated learning for daily visitors and student groups on exhibitions at the intersection of art and science, exploring climate change and food security
• Led the multimedia projects (exhibit labels, student-created zine, & hands-on programming activities) to enhance visitor engagement with exhibition content
• Planned the theme, itinerary, and event copywriting for the academic year’s “First Friday” monthly events to designed to engage 200+ college students

Digital Marketing & Communications Coordinator Jun. 2022- Apr. 2024

Culturebie | Ann Arbor, MI

• Managed LinkedIn presence, growing the follower count by over 500%
• Generated LinkedIn social copy and graphics for 75+ posts and single-image ads
• Published and edited blog posts and website copy to assist in expanding the marketing strategy

Volunteer Designer & Communications Specialist Sep. 2021-Apr. 2024

Street Teams, MSU ComArtSci | East Lansing, MI

• Worked in teams of 6-8 students to offer free volunteer design services to local Lansing nonprofits
• Created social media graphics, remediated accessibility concerns, and redesigned websites
• Updated ComArtSci’s website using Drupal to showcase projects for several years of student teams

Communications Website Writer & Editor Sept. 2021-Aug. 2022

WKAR Public Media | East Lansing, MI

• Monitored and maintained WKAR’s website using NPR Studio’s Grove CMS
• Wrote and edited station news releases, programming guides, social copy, and donor emails
• Constructed a weekly email newsletter using Salesforce Marketing Cloud (sent to 30,000+ subscribers)